top of page

Privacy Policy

Privacy Policy

Truck'N Roll
Effective Date: Oct 06, 2023
Last Updated: Nov 22, 2023

[1] Truck'N Roll respects your privacy. We are committed to protecting the personal information of our users. We have adopted this privacy policy (the "Policy") to be transparent about the data we collect, why we collect it, with whom we share it, how you can access it, and how you can correct it, if needed. In this policy, the terms "Truck'N Roll Inc," "we," "our," and "us" refer to Truck'N Roll.

Note: For the purposes herein, personal information is information concerning an individual that allows, directly or indirectly, their identification. For example, it could include a person's name, address, email address, phone number, gender, or banking information, as well as information about their health, ethnic origin, language, etc. Personal information is information with a high degree of reasonable privacy expectation, e.g., health information, banking information, biometric information, sexual orientation, ethnic origin, political opinions, religious or philosophical beliefs, etc.

In general, professional or business contact information does not constitute personal information, such as a person's name, title, address, email address, or work phone number. Specifically and for accuracy, under the Private Sector Personal Information Protection Act of Quebec, as of September 22, 2023, sections 3 (collection, use, disclosure), 4 (retention and disposal), and 6 (data security) do not apply to a person's information related to their role in a company, such as their name, title, function, as well as the address, email address, and phone number of their workplace.

These same paragraphs do not apply to personal information that is public under the law, effective immediately upon the implementation of this policy.

[2] We acknowledge our responsibility to manage your data responsibly. We do not sell and will not sell your data to third parties.

[3] This policy applies to the use of the website Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you agree to the use of your personal information as described in this Policy.

[4] To make this Policy as clear as possible, we have identified occasions when a user might potentially share personal information with us. The Policy is divided as follows:

  • Learn more about the organization

  • Apply for a job posted on the website

  • Contact customer service

[5] Information collected through these different sections will be discussed in more detail in this Policy. Information such as how your personal information is used, when and how it might be shared, how you can access and control it, how we ensure your information is secure, and how to contact us will be addressed.

[6] Learn more about Truck'N Roll
[7] In attempting to learn more about Truck'N Roll and what we can do for you through one of the following means:

  • Email contact for more information

  • Contact form You may visit our website where various information will be collected.

[8] We automatically collect the following information through cookies or similar technologies:

[9] We collect the following information during initial contact or in your communications with us:

  • Name

  • First name

  • Email address

  • Phone number

  • Voluntarily provided information

[10] Why: The collected data allows us to analyze how our website is used and accessed, enabling us to enhance its features and optimize it to better meet the needs of our users. This data also allows us to provide you with quality service and communicate with you to help you easily find the information you are looking for.

[11] Legal basis: necessary for our legitimate interests (improving and customizing our products and services) and yours (addressing your inquiries and allowing you to contact us).

[12] Note that the information collected by cookies does not allow us to personally identify you. Also, you can choose to refuse the collection of cookies:

  • through your web browser.

[13] However, by refusing the collection of cookies, you may not be able to access certain parts or features of our website.

[14] Applying for a job
[15] When you decide to apply to work with us, we ask you to provide us with certain personal information to process your application.

[16] We collect:

  • First name

  • Last name

  • Email address

  • Phone number

[17] Why: We use this information to review your application and respond to it, if applicable.

[18] Legal basis: necessary for our legitimate interests (allowing us to assess whether your profile matches what we are looking for) and yours (applying as a candidate in our company and receiving a response to your application if it interests us).

[19] Contacting our customer service
[20] You may want to contact our customer service in case of a problem. During this process, we will collect information such as:

[21] Why: We use this information to be able to identify you and respond to your inquiries or requests.

[22] Legal basis: This information is necessary to properly identify anyone contacting us and thus be able to meet your needs.

[23] How do we use your data?
The submission of your personal information through your use of our site is governed by this Policy. As a user of our Site, you also commit to respecting and protecting the personal information of third parties.

[24] We use your data more specifically for the following purposes:

  • Other: Hiring employees, contacting clients for submissions

[25] Our use of cookies
[26] When you visit our website, you may provide us with information via cookies or similar technologies.

[27] Cookies are files containing a small amount of data about a specific user. This data may include a unique anonymous identifier. Cookies are stored on the user's computer or on the hard drive of another device. They allow us to tailor your user experience every time you visit our site.

[28] With whom do we share your data and why?
[29] We never sell the personal information of our users. Your data is shared only in accordance with this Policy. However, when you consent to this Policy, we may share your personal information with the following parties:

[30] Third-party providers: In the course of our activities, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT providers for the performance of their mandate or the execution of a service contract.

[31] Generally, the providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website through

[32] However, some third-party service providers have their own privacy policies regarding the information we are required to provide them when we use their services. For these providers, we recommend reading their privacy policies carefully so that you can understand how they will handle your collected personal information.

[32] Once you leave our website or are redirected to the website or application of a third party, you are no longer governed by this Policy.

[34] List of our IT providers:

  1. To prevent the collection of your data by Google Analytics: Opt-out link

  2. To customize ads appearing on different Google platforms: Ad settings link

[35] Parties with whom it may be legally necessary: We may disclose your information if required by law or if such disclosure is necessary to: 1. Comply with the law or any legal process; 2. Protect the rights or property of Truck'N Roll; 3. Protect the security of our website, our users, and their data.

[36] Parties potentially involved in a financial transaction: We may transfer your data following a change of control, merger, liquidation, or other transaction involving Truck'N Roll. The information necessary for this process will only serve the purpose of concluding the transaction, and we will only disclose this information with your consent if the law permits. We will take the necessary steps to protect the confidentiality of this information and will destroy it if the transaction is not concluded or if its use is no longer necessary for the purpose of concluding the transaction.

[37] Please note that you may be directed to leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices exercised by these other sites and recommend reading their privacy policies carefully.

[38] Your rights
[39] Data protection laws grant you certain rights regarding your information. You can, among other things: 1. Ask us for access to your data to verify it. However, note that we reserve the right to ask you for additional information to prove your identity; 2. Ask us to modify or correct your data; 3. Ask us to delete the personal data we have in our possession unless we are required to retain it to comply with legal obligations, for example; 4. Object to the processing of your data, unless we have legitimate reasons that outweigh your rights or interests or if we need to continue processing this data for the establishment, exercise, or defense of a legal claim; 5. Ask us to limit the processing of your data if it is incorrect, if you believe that our processing of it is illegal, or if we no longer need to process your data but need to retain it for legal purposes; 6. Ask for your data and personal information in an accessible format; 7. Withdraw your consent to the processing of your personal data; 8. File a complaint with the competent authority if you believe that we are processing your data in violation of applicable data protection laws.

[40] Access and control of your data
[41] You can check, modify, or delete your personal information by sending us an email at or via the "Contact" section on our website, or at the contact details available at the end of this Policy. We will respond to your request as quickly as possible. Please provide enough details so that we can identify you and respond to your request.

[42] Location of your data
[43] Your personal information is hosted in the following location(s): Quebec, Canada, USA, Europe. It is hosted on the servers of and Microsoft.

[44] Duration of the retention of your data
[45] We will retain all information collected as long as it is necessary to achieve the objectives for which we collected it or for other essential purposes such as compliance with legal obligations. We will destroy this data at the end of this period or if you decide to withdraw your consent. If you request it, once your data is deleted, you will receive confirmation that your request has been processed.

Note: Retention and destruction of personal information Unless a minimum retention period is required by law or applicable regulations, TrucknRoll will only retain personal information for the duration necessary to achieve the purposes for which it was collected. Personal information used by TrucknRoll to make a decision about an individual must be kept for at least one year following the decision in question, or even seven years after the end of the fiscal year in which the decision was made if it has tax implications, for example, the circumstances of termination of employment. At the end of the retention period or when personal information is no longer necessary, TrucknRoll will ensure:

  1. To destroy them; or

  2. To anonymize them (i.e., they no longer, irreversibly, allow the identification of the person and it is no longer possible to establish a link between the person and the personal information) for serious and legitimate purposes. The destruction of information by TrucknRoll must be done securely according to the terms of the internal security policy, to ensure the protection of this information.

[46] We have and enforce our own internal security policy for the protection of personal information.

[47] If you have any questions about the security of your personal data, please send us an email via the "Contact" section of our website or directly to

[48] Age of consent
[49] We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and realize that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information belonging to a minor under the age of 14 without parental consent, we will erase any information that may have been collected.

[50] Complaint processing
TrucknRoll is committed to treating any complaint received confidentially. Within 30 days of receiving the complaint or receiving all additional information deemed necessary and required by the privacy officer of TrucknRoll to be able to process it, the privacy officer must assess it and provide a written, reasoned response by email to the complainant. This assessment aims to determine whether the processing of personal information by TrucknRoll complies with this policy, any other policies and practices in place within the organization, and applicable legislation or regulations. In cases where the complaint cannot be processed within this time frame, the complainant must be informed of the reasons justifying the extension of the deadline, the progress of the processing of their complaint, and the reasonable time required to provide a definitive response. TrucknRoll must create a separate file for each complaint addressed to it. Each file contains the complaint, the analysis, and supporting documentation of its assessment, as well as the response sent to the person who made the complaint. It is also possible to file a complaint with the Commission d'accès à l'information du Québec or any other privacy protection oversight body responsible for enforcing the law concerned by the subject of the complaint. However, TrucknRoll invites anyone interested to first contact its privacy officer and wait for the end of the processing process by TrucknRoll.

Commission d'accès à l’information du Québec Address: Bureau 900 2045, rue Stanley Montréal (Québec) H3A 2V4

Phone: 514 873-4196 Fax: 514 844-6170 Toll-free phone: 1 888 528-7741 Email: cai.communications@cai.gouv


Office of the Privacy Commissioner of Canada


30 Victoria Street

Gatineau, Quebec

K1A 1H3

Toll-free: 1-800-282-1376

Phone: 819-994-5444

Fax: 819-994-5424



[51] Changes to the Policy

[52] We reserve the right to modify this Policy at any time; please check it frequently. Unless stated otherwise, changes to this Policy take effect upon publication on our website. If changes are made, we will notify you here of the update, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


[53] Questions and Contact Information

[54] If you wish to access, correct, modify, or delete any personal information we have about you, file a complaint, or if you simply want more information, you can contact us at the following coordinates:

Truck'N Roll Inc

Attention: Steve Collard, Personal Information Manager


Dorval, Quebec



(514) 421-0045

bottom of page